HOSTED INTERACTIVE VOICE RESPONSE (HIVR)

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Cost effective

Low total cost of ownership, since hardware is deployed at our data centers

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Save costs

No investment in IT management, use of centralised hosting and transfer of calls over the internet

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Real time updates

Real-time monitoring and analysing call traffic using our comprehensive solution

In today’s competitive marketplace, business need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping business.

IMPROVE CUSTOMER EXPERIENCE READY TO USE SOLUTIONS

HOSTED INFRASTRUCTURAL EFFICIENCY

With our hosted IVR (HIVR) solution, your business no longer needs to worry about hardware and software infrastructure investment required for great customer experience. Our hosted platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.

  • Low total cost of ownership, since hardware is deployed at our data centers

  • Big savings due to no investment in IT management, use of centralised hosting and transfer of calls over the internet

  • Real-time monitoring and analysing call traffic using our comprehensive solution

  • Ability to design you own IVR processes through our on demand, self-help IVR designer

BUSINESS ADVANTAGE

FEATURES

  • Integrate calls with external Text to Speech (TTSI) or Automatic Speech Recognition engines such as Nuance

  • Easy integration with your existing back-end systems, including CRM, database applications through web-based APIs

  • Hosted self help process that integrates with you e-mail and query systems

  • We offer ready to use IT infrastructure for hosting and handling calls

  • Our solution requires extremely low investment to set up and maintain the solution

  • With us you get significant reduction in the turnaround time for setting up the IVR process

  • We give you easy integration with your existing systems and processes

  • Our solution is customisable as per your business requirements

  • Our service standards are second to none

  • We value relationships

WHY OUR HIVR SOLUTION?