TOLL SERVICES

• CALL-FREE   • CALL-LOCAL

ENSURE ROUND THE CLOCK ACCESS FOR EVERY STAKEHOLDER

Customers, stakeholders and even employees often need to directly reach businesses or service providers. A Toll Service is a number or a set of numbers, which callers may reach by dialling in, either for free or at a nominal cost.

SINGLE NUMBER ACCESS ACROSS INDIA

Tata Toll Services cater to enterprise customers across the country. Dispensed on our state of the art, intelligent network platform, we support Toll Service across all service providers and ensure ease of access for your customers while reaching out to your business.

BUSINESS ADVANTAGE

  • Provide instant access to customers from across locations

  • Enjoy flexible subscription options from any post-paid wireless or wireline service

  • Define, choose and change your routing preferences at any time

  • Manage all important aspects of call routing real-time through our user-friendly interactive web interface

  • Enhance your service delivery through detailed call analysis reports

  • Increase customer satisfaction by ensuring that your business is always reachable

CALL FREE AND CALL LOCAL

Our Toll Services are available in two variants, which may be deployed depending on your specific requirements.

VARIANT COMPARISON

Features Call Free Call Local
Cost to customer Free Local call cost
Cost to company Full cost Per Minute as per agreement
Number series 1800 1860
Self care portal network management Yes Yes
Online access for Blacklisting/White listing Yes Yes
Channel utilization on landing number – Self care Portal Yes Yes
Time & Region based Routing Yes Yes
MIS reports Yes Yes

ADDITIONAL FEATURES

Features Benefits
Geography-based/Point-of-call routing – Real time customized call treatment
– Immediate cascading of objectives
Time-based routing – Manage time and day distribution accurately
– Optimize call centre and manpower costs
Proportional call distribution – Balance call load at various locations
– Optimizes call centre and manpower costs
Condition-based routing – Caller never hears a busy signal
– No calls are missed
– Customer serviced all 365 days
PIN-based routing option – Customised treatment to each caller
– Screen all incoming calls
– Optimize call centre and manpower costs

WHY TATA TOLL SERVICES?

  • With our pan-India geographic coverage, you can receive calls from any service provider, anywhere

  • Our service enables efficient use of phone lines that allow mixing inbound and outbound calls on the same dedicated access line

  • With us you get 24×7 monitoring by our Network Operating Centre

  • Our state-of-the-art digital network allows quick and easy rerouting during emergencies

  • We have proven technology with successful deployments and happy customers across India

  • Our service standards are second to none

  • We value relationships